At Earthella Nuts, we follow strict hygiene, sourcing, and packaging standards to ensure premium quality dry fruits reach you in perfect condition. Every order undergoes careful inspection before dispatch to maintain freshness and safety standards.
Because our products are consumable food items, return and exchange eligibility is limited. This policy explains return eligibility conditions, inspection process, timelines, cancellation rules, and refund consistency with our Refund Policy.
Important Food Safety Notice
Due to hygiene and food safety regulations, we cannot accept returns of opened, partially consumed, or tampered products. This ensures the highest safety standards for all customers.
When Can You Request a Return?
Return requests are accepted only under the following conditions:
- Damaged Delivery: If the product arrives damaged or the packaging is compromised, customers must report within 48 hours of delivery with supporting photos.
- Incorrect Product Delivered: If you receive a product different from your confirmed order, we will arrange replacement or refund after verification.
- Verified Quality Concern: In rare cases of manufacturing or packaging defect, returns may be approved after inspection and internal quality verification.
- Unopened and Sealed Condition: Products must remain sealed, unused, and in original packaging to qualify for return approval.
All return approvals are subject to inspection and verification, as outlined in our Refund Policy.
When Returns Are Not Accepted
- Opened or Consumed Products: Food items once opened cannot be returned.
- Improper Storage After Delivery: Products affected by moisture, heat, or mishandling after delivery are not eligible.
- Change of Mind or Taste Preference: Personal preference does not qualify as a return reason.
- Expired Reporting Window: Issues reported beyond 48 hours of delivery may not qualify for return processing.
How to Initiate a Return Request
If your case meets eligibility requirements, please follow these steps:
- Contact Support: Email or call our customer support within 48 hours of delivery.
- Share Order Details: Provide order number and reason for return.
- Submit Evidence: Clear images of packaging, batch number, and product condition may be required.
- Receive Approval Instructions: Return instructions are shared only after eligibility confirmation.
Returns sent without prior approval may not be processed.
Inspection and Approval Process
Returned products undergo structured inspection upon arrival:
- Seal Verification: Ensuring product remains unopened and untampered.
- Condition Assessment: Checking packaging integrity and batch consistency.
- Eligibility Confirmation: Final approval decision communicated to customer.
Inspection typically takes 2–5 business days after warehouse receipt.
Refund Timeline (Aligned with Refund Policy)
Once return approval is confirmed:
- Refund Processing: Refunds are processed within 7–10 working days after inspection approval.
- Payment Method: Refunds are credited to the original payment method used during purchase.
- Banking Delays: Some banks or payment gateways may take additional working days to reflect the amount.
Exchange Policy
Due to the nature of food products, exchanges are limited to:
- Incorrect Product Replacement: Free replacement for verified wrong deliveries.
- Damaged Delivery Replacement: Replacement provided at no additional cost after verification.
If replacement stock is unavailable, refund processing will follow standard timelines.
Order Cancellation Policy
- Cancellation Window: Orders may be cancelled within 12 hours of placement.
- Before Dispatch Only: Cancellation is allowed only before shipment confirmation.
- Post-Dispatch Orders: Once dispatched, cancellation is not possible and return eligibility rules apply.
Prevention of Policy Misuse
To protect genuine customers and maintain fairness, false claims, manipulated evidence, or repeated misuse of return policies may result in rejection of request or account restrictions.
Earthella Nuts Commitment
Our commitment is to deliver premium quality dry fruits with transparency, hygiene, and care. Return policies exist only to address rare delivery or quality issues while maintaining strict food safety standards.
Contact Earthella Nuts Support
We are committed to resolving concerns promptly and professionally.
